Webitel is a scalable, distributed, cloud-based VoIP telephony platform.
Find Out MoreWebitel is designed to handle anything from small offices to big contact centers with CRM integration. Webitel is based on the best open source applications including Docker, FreeSWITCH, Node.js, MongoDB, Elasticsearch and Kibana.
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A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX in the cloud.
The flexible architecture of the Webitel allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual multichannel call center.
Play pre-recorded voice prompts, video and music. You can playback videos, overlaying logos or images into a call.
Record all audio and video calls. Webitel supports video and audio live stream, record calls to an audio or video file.
Build intelligent hold experiences for callers. Webitel transfers incoming calls to queue agents where the caller must wait for the agent to answer. The agent knows beforehand who is calling and can pull up the customer's account in a CRM.
Webitel provides both audio and video conference bridge service. The voice channels and the conference bridge can operate in mono, stereo, with or without video and different rates. Webitel supports multipoint video conference call out of the box.
Webitel advanced call routing made available for orchestrating interactions within CRM or Support workflows.
Embed WebRTC-powered voice and video calling into your web interface with a simple JavaScript library. Webitel supports WebRTC to offer the best voice and video quality.
Run Webitel with existing voice infrastructure. Success stories include Avaya, Cisco CU, Audiocodes, Yealink and other.
JSON API and REST API: Webitel offer convenient API access via HTTP for call control. With intuitive naming and adherence to the REST object model and verbs, it is simple to integrate communications with existing business logic. Works with bpm'online out of the box.
Call detail records stored in the MongoDB and indexed into the Elasticsearch. The Kibana allows you to interact with CDR through stunning, powerful graphics that can be combined into custom dashboards that help you share insights from your data far and wide.
Ready to start your project with us? Give us a call or send us an email and we will get back to you as soon as possible!
+1 (617) 982-18-67